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Certvera legal center

Clear policies for responsible platform relationships

Access the policies, service documents and contractual information governing Certvera services.

Document library

Find the policy or agreement you need

Documents remain subject to legal and management review. Signed customer agreements may contain different or additional terms.

Core agreements

Terms of Service

Rules governing access to and use of the Certvera platform.

Core agreements

Privacy Policy

How personal data is collected, used, stored and protected.

Data and privacy

Data Processing Agreement

Terms governing processing of customer personal data.

Platform use

Acceptable Use Policy

Activities and content prohibited when using Certvera.

Commercial terms

Refund and Cancellation Policy

Rules for cancellation, renewal and approved refunds.

Operations

Service-Level and Support Policy

Support channels, service objectives and exclusions.

Commercial terms

Subscription Limits and Overage Rules

How plan usage and agreed limits are managed.

Data and privacy

Tenant Offboarding and Data Export

The planned process for export and tenant closure.

Platform use

Customer Content and Certificate Ownership

Ownership principles for content, records and certificates.

Review notice: Legal entity details, governing law, service commitments, retention periods and other contractual values require approval before publication as final terms.