Yes. A plan change starts with a scope review so learner capacity, storage, features, support and the effective date can be reflected in an updated proposal or order form.
The commercial definition is documented in your proposal. Before signing, Certvera will explain the activity window, how learners are counted and how additional usage is handled.
SCORM package delivery is positioned from Growth upward and may be added to other scopes. Package type, required SCORM version and migration needs are reviewed before confirmation.
Custom-domain options are available for branded deployments. Domain setup, DNS responsibilities and the number of domains are confirmed during configuration planning.
Payment-provider charges are separate from Certvera platform pricing unless an order form states otherwise. Provider availability, account ownership and any Certvera commerce fees are disclosed in the proposal.
Yes, migration support can cover course structures, learner records, media, SCORM packages and certificate data. Feasibility, source-system access and the migration scope are assessed first.
No unlimited-use claim is made. AI-assisted features use a plan or contract allowance, and additional usage can be quoted when your expected workload is understood.
Multi-academy operations are available for complex deployments. Business customers can discuss additional academy options, while Enterprise is designed for broader multi-tenant requirements.
Enterprise customers can request contractual service-level options. Availability, support scope and any service commitments are reviewed during the proposal process.
Enterprise evaluations can include available security documentation, data-processing information and questionnaire support. Certvera will identify which materials are available for the proposed deployment.
Annual contract options are available. Term length, invoicing schedule and any approved commercial adjustment are shown in the proposal; no unconfigured saving is advertised on this page.
All plans include email support. Growth and Business add priority handling, while Enterprise support, escalation and customer-success arrangements are defined for the deployment.
